Client: You told me, you’ve changed XY but you didn’t.
Me: Yes, I have. In order to see the changes you have to empty your cache and reload the site.
Client: Empty what? How do I do that?
Me: (explaining the way through the menus…)
Client: Stop. I can’t explain this to all my visitors. This is too complicated and I never had to do this before on any website. You have to make it work without this empty-cache-and-reload-thing.
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